Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Our Privacy Principles
We collect only the information necessary to provide our services and improve your experience.
Your data is protected with enterprise-grade security measures and encryption protocols.
We clearly explain what data we collect, how we use it, and who we share it with.
You have full control over your data, including the ability to access, modify, or delete it.
Information We Collect
Examples:
- Name and email address
- Password (encrypted)
- Profile information
- Organization details
- Billing information
Purpose:
Account management, authentication, billing, and customer support
Retention:
Until account deletion or as required by law
Examples:
- Test responses and answers
- Assessment results and scores
- Completion timestamps
- Test session metadata
- Performance analytics
Purpose:
Providing test results, improving assessments, and research (anonymized)
Retention:
As long as your account is active, or as specified in your settings
Examples:
- Pages visited and features used
- Time spent on platform
- Device and browser information
- IP address and location data
- Error logs and performance data
Purpose:
Platform improvement, security monitoring, and technical support
Retention:
Up to 2 years for analytics, 30 days for logs
Examples:
- Support ticket content
- Email correspondence
- Chat transcripts
- Survey responses
- Feedback and reviews
Purpose:
Customer support, service improvement, and quality assurance
Retention:
Up to 3 years for support records
Primary Uses:
- •Provide and maintain our psychological testing services
- •Process and deliver test results and interpretations
- •Manage your account and provide customer support
- •Process payments and manage billing
- •Communicate with you about our services
Secondary Uses:
- •Improve our assessments and platform through analytics and feedback
- •Conduct anonymized research and statistical analysis
- •Enforce our terms and protect against fraud and abuse
- •Comply with legal obligations and regulatory requirements
Your Data Rights
How to exercise: Use the data export feature in your account settings or contact support
How to exercise: Update your profile information directly or contact support for assistance
How to exercise: Use the account deletion feature or contact support with your request
How to exercise: Use the data export feature to download your data in JSON or CSV format
How to exercise: Contact support to discuss specific restrictions on data processing
How to exercise: Adjust your communication preferences or contact support
Our Security Measures
All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Role-based access controls and multi-factor authentication for all staff
Third-party security audits and penetration testing performed quarterly
SOC 2 Type II certified data centers with 24/7 monitoring
Automated backups with point-in-time recovery capabilities
Comprehensive incident response plan with 24-hour breach notification